We offer you the guidance, which contains the following information, which is required when choosing your collection agency:

General information about collection agencies.

Description of recovery. Select collection agency.

Guidelines are intended for businesses and individuals when faced with the necessity of collecting the debt from the debtor. The purpose of this guide is the answer to such questions as:

- What is a collection agency? - What are the methods they use? - Specialization collection agencies? - How to choose the best collection agency? - And other issues.

Collector Partners offer any services that could have a collection agency, but you can be assured that all information in this guide is an independent and impartial. General information on collection agencies Overdue accounts has a negative impact on the economic balance of any company, and are the costs of doing business. However, the reduction of these costs should be the goal of every business and every company must keep the analyst of unpaid bills and establish a procedure for debt recovery. Some large companies have departments that are engaged only in that the attempt to recover the accumulated debts, but most small companies can not afford to maintain the state data of employees. Many companies have come to understand that debt collection is more optimal to hire a professional collection agency. This allows companies not only save time and effort, but the fact of bringing debt collection agency often encourage the debtor to repay debts, because debtors often seek to avoid contact with the agency. Collecting Agency is a company that specializes in retribution. The company receives income from each payment made by the debtor in repayment of its debt to the client company. Payment Agency is a percentage of each of the collected amount from the debtor. However, some collection agencies redeem the debts of a certain discount and earn at the expense of a full recovery of the debt from the debtor. This scenario is acceptable to some companies that want to get at least something than nothing. The most common instruments for collection agency is sending notifications (emails, SMS), negotiations with the debtor in the agency's office, at home or workplace of the debtor. Important features and functions of collection agencies Each collection agency has its own unique set of services and expertise, but here are some of the most common features that you need to know to find your collection agency: Collection agency, as a rule, provide services to collect debts in the retail or corporate business, or same in both directions. Recovery in the retail business more easily than in the corporate business, so if your debt is corporate in nature, then you better contact the collection agency that specializes in the recovery of corporate debt. This is explained by the fact that corporate debts usually larger and their recovery are complicated technical aspects. In addition, employees of the agency should have experience in negotiation and judicial settlement of the debt obligations. Gradually, there are collection companies, which occupy a clearly defined niche in this business, for example, specialize in the return of the debt logistical decision-makers to their organization where they work or worked. Primary methods of collection companies - The primary tool of any collection agency is a series of letters (initial, repeat, control notice), which will be sent to your debtors. Before entering into a contract with debt collection agency, you can view and compare a few letters from collection companies to judge whether they would be effective with respect to your debtors. In addition, you can ask these companies, the script call to the debtor, to assess their effectiveness and professionalism. If your case is complicated in terms of enforcement, it is possible to know in advance what methods can offer collectors for recovery. You can also learn which method employs collection agency with the help of tools such as e-mail, fax or registered letter, leaving the debtor. Must be asking questions about the legality of actions made by the collector to prevent negative consequences. Duration of the first stage of recovery In addition to the methods used by collector agencies, you must determine the frequency and duration of activities that will be used in the process of debt collection. "Know-how" LLP "Collector Partners is the provision of such services to retail lending to banks as a" final notice "that can help avoid a full range of collector outputs. This service involves the direction of collector agencies a letter to the debtor in respect of which the company, which he must attempt to conduct the collection procedure. The letter gives the debtor a short period for repayment of debt (usually 10 days) and notifies you that otherwise the debt will be transferred to the collection agency, contact details of which are listed in the letter. If the debtor pays within a specified period of time, collection agency does not charge for the service. However, if the debtor does not repay the debt within a specified period of time, the debt is transferred to the work of this collection agency. If the collection agency a letter indicating the return of undeliverable and / or the debtor's phone was disconnected, the status of the collection agency drops into the "information retrieval". At this stage the collection agency will try to find a debtor with certain legal procedures which have been accumulated experience of the company. Legal support: If the debtor does not respond to actions taken by collector agencies, and refuses to pay a debt collection agency may refer the case to the stage «Legal Collection». A lawyer may be to the state collection agency or for a given trial may be held Specialist (outsourcing), with which this collection agency working. The lawyer must send the debtor a notice of the possible initiation of the trial and contact them to encourage the debtor to repay the debt. In that case, if you have agreed to initiate a trial, you will be responsible for all costs that arise during the trial. As a rule, attorney fees and costs of the state duty payment, but may arise and other expenses. Attorney fees determined by agreement between you and the lawyer. The state fee is a fixed amount ranging from 1,5 to 3% of the amount of the claim. After adjudication of collecting a debt: Situation, when you win a lawsuit and received a court decision to recover the debt from the debtor, does not mean that the debtor will immediately start paying the money. Practice shows that the execution of court decisions is often forced procedure, as the debtor repays the debt is rarely voluntarily. This may entail a long process of tracking assets, bank accounts and other assets, implementation of which would allow the debtor to repay your company. Professional collection agencies are using high-tech methods to find these assets, and then take the necessary steps to seize bank accounts or other assets of the debtor to meet your requirements. Verification of requirements: In the case of a contract with debt collection agency, chances are that the debtor will pay its obligations, increases. However, there may be situations in which the transferred collectors claim against the debtor, may be invalid. However, verification can be established that the debtor has fulfilled his commitment to you, and if the collection agency has already begun to provide services, then you will be required to pay a fine in an amount fixed by contract between you and the collecting agencies. Therefore, we recommend that before sending the materials in the collection agency and the conclusion of the contract to check the status of the debtor's debt to you. Select collection agency: Clearly the choice of your debt collection agency will be based on your particular situation, budget and urgency of the recovery. Viewing sites collection agencies are a great way to study and compare several collection agencies, make sure you find exactly what can help you in your situation. Nevertheless, the search for the appropriate collection agency may require some effort on your part. Unlike most web sites of other companies, many collection agencies do not describe its procedures for collection on their Web sites and ask you to fill out a form or contact them for an initial consultation. The best way - that view the site as many companies to recover debts, to select companies that you think may help you in your situation, and then contact them for more information. Then you can begin to compare these companies on such factors as: - Payment for services, as mentioned earlier, the majority of collection agencies charge for their services at a rate of 10 to 50% from each of the collected amount from the debtor. Typically, depending on the amount of debt, following rule: - Small debt - a large commission; -big debt - a small commission. Depending on the term debt following rule: - Old debt - a large commission; - The recent debt - a small commission. Geographic: - Large collection agencies operate throughout the territory of the Republic of Kazakhstan. Smaller agencies covering one region, city or several cities. For more information about the geographic coverage is available on the website collection agency or by contacting the representative. If the debtor is located or resides in another country can apply to strategic partners of local collection agencies in these states or by contacting them directly. Some collection agencies in Kazakhstan has such partners. To ensure the successful outcome of recovery, to establish good communication between you and collecting agencies. Select and agree with debt collection agency contact persons from your organization. Make sure that you give collection agency all information that is available to you on the debtor (contact information, details of the transaction, by which the debt arose, the duration of the debt), and make sure that you clearly understand what will happen following the procedure :

- On what account will be redemption? (At your or collection agency?)

- Procedure for transfer and revocation of debtors from work;

- Procedure for changing the phase of the work with the debtor with a pre-trial stage on the court; - Procedure for informing the client on the progress of recovery .* * This list is not exhaustive and depends on agreement between parties to a contract to provide collection services.